Returns
Our policy lasts 4 weeks from time of estimated delivery date. If 4 weeks have gone by since estimated time of delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Misprints
In the event that your product was misprinted/damaged/defective, items must be submitted within 4 weeks of estimated delivery date.
- First, let us know there was a problem with your product by sending photos and an email to “contact” (at sign) “mindfulimprint.com.” Be sure to include the photos in the email so our customer service can expedite service.
- Second, your damaged product must be submitted to the return address on the damaged item package. Make sure you keep the package it came in so you can return it to the correct address.
Return shipping is not free and the shipping fee will be deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at “contact” (at sign) “mindfulimprint.com”
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Pay attention to sizing guide for each product and order your product accordingly. If you need to exchange it for the same item, send us an email at “contact” (at sign) “mindfulimprint.com.”
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Print errors, misprints, damaged products ship to the return address on the package. Keep that address and package to return the product.
For all other returns, send to customer service at:
Mindful Imprint, PO Box 352 Gretna NE 68028
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at “contact” (at sign) “mindfulimprint.com”
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ACCIDENTAL ORDER
In case you have mistakenly ordered the wrong item or the wrong variant and the item has not yet been shipped out, please send us an E-Mail and make your corrections accordingly.
As we are being charged for such refunds, we will apply a refund fee that varies and depends on the refund amount that has been requested.
We offer you a 4 week refund guarantee, given the following cases:
1) The item does not match the product description or photos (misprint).
2) The item has arrived damaged.
If this is the case, return the damaged /misprinted product to the return address on the product package.
ORDERS / CASES NOT ELIGIBLE FOR A REFUND AS FOLLOWS:
1) When the tracking code for the order indicates that the order has been delivered, as we would otherwise open the doors widely for fraudulent practices.
2) When it has come clear that delivery failed, due to the customer has been providing a wrong address. We will only resend the same item again to the corrected address, but we are not being held liable for such cases and will not issue a refund.